Every business on the registry agrees to these ten standards as a condition of registration. Compliance is reviewed after registration, at each annual review, and whenever a concern is received.
Operate under a verifiable identity, a real place of business, and accountable ownership.
Hold every license, registration, bond, and insurance policy the work and jurisdiction require.
Make no claim, credential, or affiliation that cannot be substantiated.
Respond to boards, managers, and residents promptly, clearly, and respectfully.
Provide written pricing before work begins and disclose any change before it is billed.
Follow posted community rules, access hours, and site conduct expectations.
Screen field personnel, secure property, and safeguard resident information.
Address complaints in good faith and cooperate with the Registry's review of a concern.
Keep registry information current and report material changes within 30 days.
Never solicit, purchase, or fabricate reviews, and never misuse registry marks.
Every business accepts all ten standards during the registration flow. Each acceptance is recorded with the signer's name, title, and date; communities can request that record from records@hoaproviderregistry.org.
