About the registry
Who operates the HOA Provider Registry, what registry status means, and what it does not.
Transparency statement
- Operator
- DealMate Holdings, LLC, a privately held company. The HOA Provider Registry is a product and service mark of DealMate Holdings, LLC.
- Nature
- A privately operated registry and standards program. It is not a government agency, a state licensing board, a court, or a homeowners' association.
- Registry status
- Registry status is not a state-issued license, certification, bond, or insurance policy, and does not replace any licensing, bonding, or insurance requirement of any jurisdiction.
- Basis of review
- Status reflects the registry's review of information supplied by the business and public records available at the time of review. The registry does not inspect work, audit finances, or guarantee performance.
- Funding
- The registry is funded by business registration fees and the optional DealMate Direct Job Program. It does not charge communities or residents, and it does not take commissions, referral fees, or a percentage of any job.
- Independence
- A record is published in Approved standing when registration is complete and the registration fee is received, and it stays there only while it meets the Standards and passes credential review. Fees do not buy search position or protection from review, suspension, or removal.
HOA Provider Registry and DealMate
- Registry records
- Verification
- Provider standards
- Registry status
- Community monitoring
- Accountability
- Job requests
- Provider matching
- Opportunity routing
- Service transactions
HOA Provider Registry determines and displays provider standing. DealMate may connect eligible businesses with opportunities. HOA Provider Registry does not sell Approved standing or provider rankings. Active Community Provider status reflects paid participation in the optional DealMate Direct Job Program, not a higher level of review. Optional job-distribution and service-opportunity programs may be operated separately through DealMate, a DealMate Holdings, LLC platform.
Standing cannot be bought
The $120 one-time registration fee establishes and maintains the Registry record. A record is published in Approved standing once the business has supplied its identity, contact, and credential information, accepted the 10 HOA Provider Standards, and paid the fee. Payment does not buy a ranking, does not exempt a record from review, and does not prevent the Registry from suspending or removing a record that fails the Standards.
The fee supports Registry administration, verification processes, record maintenance, technology infrastructure, and provider status administration. The optional DealMate Direct Job Program ($10 per month, billed annually) is separate and is operated by DealMate; when it ends, the base Registry record remains.
Why the registry exists
Homeowners' and condominium associations govern a large share of American housing, yet vendor vetting inside those communities is repeated from scratch by volunteer boards and management companies with no shared record. A business's conduct in one community is invisible to the next.
The HOA Provider Registry creates a durable, citable record: a permanent Registry ID, a dated status history, credential review against public sources, and a standards program with a defined complaint process. Communities adopt it by reference. Businesses register once.
The registry is deliberately not a marketplace. It does not sell leads, rank by payment, or broker work. Its only product is the record.
Status definitions
| Status | Meaning |
|---|---|
| Registered | The business has established its Registry record, accepted the 10 HOA Provider Standards, and holds a Registry ID. The record is not yet published in Approved standing. |
| Approved | The business completed registration, accepted the 10 HOA Provider Standards, and the registration fee was received (waived for DLM Property Group members). Credentials on file are listed on the record with their review status. The Registry may review, suspend, or remove a record at any time. |
| Active Community Provider | An Approved provider participating in community opportunity programs through the DealMate Direct Job Program. If participation ends, the provider returns to Approved and the Registry record remains. It reflects participation in the optional paid program, not a higher level of Registry review. |
| Under Review | A credential, complaint, or standards matter is open. The record is not listed in Search while the review is completed, but it still verifies by Registry ID. Under Review is not a finding of fault. |
| Suspended | Registry privileges paused pending resolution. A suspended business may not represent itself as registered. |
| Expired | The record lapsed, for example when required information was not renewed. It is not listed in Search and still verifies by Registry ID. |
| Not approved | The application did not meet the Registry review criteria. |
| Removed | The record was removed by the Registry or at the business's own request. The Registry ID is retired and never reissued. |
Review process
- ApplicationThe business supplies its identity, contact, services, service area, and license and insurance details, and accepts the 10 HOA Provider Standards. A Registry ID is reserved.
- PublicationThe record is published in Approved standing when the $120 registration fee is received, or on submission for paid DLM Property Group members.
- Credential reviewRegistry staff review the licenses, insurance, and documents on file and record each result on the provider's public credential list. Until an item is reviewed it shows as not yet reviewed. Credentials are re-reviewed annually. A lapsed or inconsistent item can place the record Under Review. See the review criteria.
- ConcernsReports from communities and residents are read by Registry staff. Status changes that result appear in the public status history.
Complaints, disputes, and corrections
Any community, manager, or resident may report a concern about a registered business. Any business may dispute information on its record. Reports are reviewed by registry staff, not automated.
- Report a business
- complaints@hoaproviderregistry.org · include the Registry ID, community name, and a description of the concern.
- Correct a record
- records@hoaproviderregistry.org · businesses must report material changes within 30 days (Standard 9).
- Report misuse of marks
- integrity@hoaproviderregistry.org · false claims of registry status or unauthorized use of the seal.
- How reports are handled
- Every report is read by Registry staff. Reports are not published, and a report alone does not change a record's status.
Privacy
Public records display business name, trade name, category, service area, website and phone, Registry ID, status history, credential review status, and community relationships that a community has chosen to publish. Supporting documents, license and insurance certificates, private notes, and the contact details of the responsible party are never published. Resident reviews are not published. Verification lookups are not logged against the person performing them.
Terms of use
The registry is provided as an informational resource. DealMate Holdings, LLC makes no warranty regarding any registered business and is not a party to any agreement between a business and a community or resident. Businesses may display their live Registry badge, which links to their current record. A static copy of the seal or the "HOA Provider Registry" name may not be used to represent Registry status. Communities may reference the registry in policies and notices without restriction.